Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account on our platform.
• Place an order or make a purchase.
• Contact our support team.
• Subscribe to newsletters or promotions.

This information may include:

• Name, email address, and phone number.
• Billing and shipping address.
• Payment information (processed securely via third-party providers).
• Order history and preferences.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.
• Send order confirmations and shipping updates.
• Respond to your questions and support requests.
• Improve our website, products, and services.
• Send promotional communications (where you have opted in).
• Comply with legal obligations.

3. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences and cart contents.
• Understand how visitors use our site.
• Improve site performance and functionality.

You can control cookie settings through your browser. Please note that disabling cookies may affect certain features of our website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted partners solely to operate our business, including:

• Payment processors (e.g., for secure transaction handling).
• Shipping and fulfilment partners.
• Analytics providers (in anonymised or aggregated form).

All third-party partners are required to handle your data in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us at support@clubzella.com.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@clubzella.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@clubzella.com.