Delete Your ClubZella Account
How to delete your ClubZella account and the personal data associated with it.
This page explains how to delete your account for ClubZella, published by ZellaStudios, covering both the ClubZella mobile app and the website. There are two ways to do it: directly in the app, which is immediate, or by emailing us, which is there for anyone who can no longer open the app.
1. Option 1: Delete in the App
This is the fastest route and the one we recommend. Deletion happens immediately — there is no request queue and nothing to wait for.
- 1Open the ClubZella app and sign in, if you are not already.
- 2Go to the Profile tab.
- 3Scroll to the bottom of that screen and tap Delete account, below the menu sections.
- 4Read the summary of what will be removed and what we are required to keep.
- 5Confirm it is you. If you signed up with an email address, enter your password. If you signed in with Google, there is no password to enter — your signed-in session is the confirmation.
- 6Type DELETE in the confirmation field and tap Delete my account.
You will be signed out straight away, on every device. The account cannot be signed into again.
2. Option 2: Request by Email
If you have uninstalled the app, lost access to your account, or would simply rather we did it for you, email support@clubzella.com with the subject “Account deletion request”. You do not need to reinstall the app or sign in again to use this route.
Send your request from the email address registered to the account.
This is how we confirm the request came from you. If you can no longer reach that inbox, email us anyway and say so — we will verify your identity another way before deleting anything. We will never ask you for your password.
3. Before You Start
Deletion is permanent and cannot be reversed by us or by you. A few things are worth settling first, because they cannot be recovered afterwards:
- Orders in progress. If an order is in transit or waiting for pickup, wait until it arrives. Deleting your account removes your access to order tracking, and we will no longer be able to look the order up by your name.
- ZELLEN points and rewards. Points, badges, referral credit and event entries are forfeited. They cannot be transferred to another account or reinstated later.
- Refunds and disputes. Settle anything open first — see our Refund Policy. A refund cannot be issued to a deleted account.
- Creator and vendor accounts. If you sell on ClubZella, contact us before deleting. Live listings, pending payouts and open orders need to be wound down in order, and deleting the account partway through will strand them.
If you are not sure whether anything is outstanding, email support@clubzella.com and ask before you delete. We would rather answer the question than undo something we cannot undo.
4. What Gets Deleted
Your account can no longer be signed into, and the following are removed:
- Your profile — name, nickname, email address, phone number, date of birth, country, address and bio
- Your profile photo and any images you uploaded
- Saved shipping and pickup addresses
- Your sign-in method, including any connection to a Google account
- Linked social profile URLs
- Cart contents, favourites and saved items
- Your interests and category preferences
- Points, badges, referral records and event entries
- Every active session and sign-in token, on every device you have used
5. What We Keep, and Why
A narrow set of records outlives the account, because the law requires us to keep them or because other people would be harmed if we did not:
- Order and transaction records. Kept for as long as tax and accounting law requires. Once your profile is deleted these records no longer carry your name, email or phone number — they survive as a record of a transaction, not as a record of you.
- Fraud and abuse prevention records. Where an account was involved in fraud, a chargeback or a safety issue, we keep the minimum needed to stop the same thing happening again.
- Encrypted backups. Deleted data can persist in backups until those backups age out on their normal rotation. It is never restored into the live service.
Our Privacy Policy sets out our retention practices in full.
6. How Long It Takes
- In the app: immediate. Your profile is erased and your sessions ended as soon as you confirm.
- By email: we acknowledge within 3 business days and complete the deletion within 30 days of verifying the request. If anything delays it, we will tell you why and when to expect it.
7. If You Signed In With Google
Deleting your ClubZella account removes the link between it and your Google account, and we no longer hold your Google identifier. It does not affect your Google account itself, which stays exactly as it is.
You may also want to remove ClubZella from the list of apps connected to your Google account, which you can do in your Google account’s security settings. That is entirely separate from deleting your data here, and doing it alone does not delete your ClubZella account.
8. Deleting Some Data Instead
You do not have to delete your whole account to remove specific information. You can edit your profile details and photo from the profile screen in the app at any time. For anything you cannot change yourself — a saved address, an uploaded image — email support@clubzella.com describing what you want removed, and we will handle it without touching the rest of your account.
You can also ask us what data we hold on your account before deciding whether to delete it.
9. After Deletion
You are free to sign up again with the same email address — deletion releases it. A new account starts empty: it will not recover your old orders, points, badges or saved items, and there is no way for us to reconnect it to the account you deleted.
Deleting your account does not by itself uninstall the app. You can remove it from your device in the usual way.
10. Questions
Email support@clubzella.com and a person will answer. If you are unsure whether deleting is the right move, ask first — we would rather talk it through than process something irreversible by mistake.